1.Our warehouse/show room is located at 42484, Mandolin Street,South Riding VA 20152. You can always contact us at # 1 888-587-7734 EXT: 1, (9.00 am to 9.00 pm EST)
4. We accept all major credit cards such as Visa, Master Card, Discover, and American Express. We also accept COD from established customers only in the form of money order or cashier's check. Customers are liable for all shipping costs, COD charges, and restocking fees when an order is unpaid or refused.
You must also include the following with your fax order to be processed properly without delay: Company Name, Shipping Address, Billing Address, Contact Phone
6. Orders(phone, fax, web) placed before 9:30AM(EST) will begin processing the same business day. Orders(phone, fax, web) placed after 9:30AM(EST) will begin processing the following business day. (Orders will not be processed on Sunday/Holiday)
8. Please contact us immediately at # 1 888-587-7734 EXT: 1. We can not guarantee immediate cancellation of your order if we are contacted by email. If your package has already shipped, we may be able to contact our carrier to have it rerouted to us but the customer is liable for all shipping costs, COD charges, and restocking fees which will be deducted from the original form of payment. If any package is refused upon delivery attempt including COD orders, the customer is liable for all shipping costs, COD charges, and restocking fees.
9. We ship orders via courier .(Orders will not be delivered on weekends or holidays observed by courier . Saturday deliveries can be requested by phone at an additional cost) You have the option to choose courier Ground, Next Day, 2nd Day Air, 3 Day Select, etc..
10. All shipping costs depend on weight, dimension, and distance. Your actual shipping cost will be displayed during check out process.
13. Please call us immediately at # 1 888-587-7734 EXT: 1. to correct your shipping address.If your order has already shipped, there will be a service fees for the correction and your shipment may be delayed at least 1 business day.
14. Unfortunately, we do not have a mail out catalog. Please visit our website for the most up-to-date fashion handbags and accessories.
16. We update our inventory daily, but some items may be out of stock when we process your order. Those items will not be on back order and will be excluded from your order.