When purchasing at our website. please consider the sale is final. Any claim for defective items must be reported to us via phone or E-mail at sales@superpurse.com within 2 to 5 business days from the date you receive the shipment. A Return Authorization Number will then be issued. We do not accept any defect claim requests after the 5 day period is over or item that has been used or damaged for any reason. Each claimed defect item needs to be returned in original package or it will be identified as misusage defect. No credit will be issued or replacements will be approved.

Refusals: Refused, unclaimed, or undeliverable orders will result in charges for any additional shipping expenses incurred, as well as a 18% restocking fee.

Defective: If you find the package(s) get(s) damaged while you accept the package(s), report to the carrier's driver (ups)or(usps)immediately. So he/she will have the record for your claim to their customer service department. We are not liable for the carrier delays or damage during transportation.

Delivery: We are closed weekends and all Holidays. You'll receive an E-mail confirming your order. You will receive tracking information directly from the carrier after your order is shipped. Please assure you provide us with the most recent valid e-mail address for contacting.

The average shipping time for UPS Ground delivery is 3 to 5 business days. If you need to upgrade from UPS Ground service, please choose other faster option like 2nd air or 3 day select or next day air. Please be advised that upgrading from UPS Ground to UPS 2nd Day Air or UPS 3 Day Air costs more than the UPS Ground shipping fee.

The shipping charge shown on the order form is an ESTIMATED shipping fee for UPS Ground service in the US some times. Orders that cannot be sent UPS Ground will be charged the appropriate charge if sent USPS Priority Mail or UPS Expedited Delivery. The shipping charge may not be reflected in the shopping cart correctly and will be adjusted manually, after the order is processed and the size and weight of the carton is ascertained.

Order Acceptance The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Super Purses.com reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

If the shipping address is different from the billing address, please notify your credit card issuing bank to add the shipping address as an alternative address (in addition to the billing address) to expedite the payment process. Otherwise, your order will be held for your further confirmation of the valid shipping address that your credit card issuing bank has on record. We appreciate your understanding and cooperation of avoiding the fraud usage of credit card.